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SLS School-Based Helpline

SLS School-Based Helpline


School Operating Hours


During school operating hours, students should contact the School-based Helpline for SLS queries including all SLS access matters such as password reset and unlocking of accounts, as well as queries about lesson assignments.


Students can also submit a form for password reset and unlocking of accounts through the link below:

For password reset and unlocking of account. Click here


School-based Helpline: 6241 9513

Mondays - Fridays: 8:00 am - 4:00 pm


For other matters, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, they should include their full name, name of school and form class.


Non-School Operating Hours


Students can only contact the SLS Helpdesk outside the school operating hours.


SLS Helpdesk: 6702 6513


Mondays - Fridays: 4:00 pm - 9:00 pm

Saturdays: 9:00 am - 9:00 pm

*Closed on Sundays & Public Holidays


Alternatively, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com. When emailing the SLS Helpdesk, they should include their full name, name of school and form class.